Monday, October 25, 2010


If you own any appliances - you know, like a washer, dryer, dishwasher, refrigerator, furnace, hot water heater, or any of the like - you know they ALL have a reputation for one thing:


Plain and simple. You know it, I know it, we all know it. And in OUR family, about half of those things have had, shall we say, "issues", since we moved into our home two and a half years ago. As home owners it just comes with the territory, but these events lead me to wonder why I didn't take the utilities company up on their "appliance insurance". ah well, lesson learned.

Anyway, Our washer has had a few problems lately. I may or may not have previously mentioned that it would intermittently give me cold water when it was set to hot, and vise versa. Well, after putting it off for nearly a century (or 6 months) I finally called someone to come take a look at it. They were the same guys that I called when our refrigerator had "issues" over a year ago. Did I blog about that? Don't remember - but if I did I'll link up to it when I'm done writing here (nap time is precious and I'm not going to go wasting the last wee bit of it searching for a blog post that I may or may not have written.

So, I called these guys, and they came and fixed my washer. After they left, I began to notice (that day, actually) that the selector knob was - how shall I say - slipping. It wasn't turning normally. You'd really have to be here so I could show you what it was doing, but that really isn't the point of my post. So, knowing that my "service charge" was good for 30 days, I called the appliance guys again and told them of my predicament. I mentioned that the problem began just after they left - not that they were the reason for the problem, but that maybe the knob hadn't been tightened down after they put my washer back together (they took the cover off after all).

There was a gentleman on my porch in, I kid you not, 15 minutes. Although I assumed this was a simple issue (like I said, maybe the knob just wasn't tightened down) I was wrong. Turns out the gears were worn down and the "timer" dohicky needs replacing completely.

My face went blank.

I mean, I know things come in threes, but seriously? TWO washer repair bills along with my root canal and various asundried other totally random bills in the SAME 30 days???

And then Troy, from Appliance Technology, informed me that they would be making this necessary repair for free. Including the part. Free.

And this, my friends, is why I am writing this blog post. Should you ever have the need for appliance repair, I have the guys for you. Not only did they work tirelessly on my refrigerator a year ago (a task which took a few weeks and a lot of problem-hunting) They are also reminding me of their commitment of quality service with integrity by fixing my washer.

Appliance Technology
3743 N 63rd St
Lincoln, NE 68507-1808
(402) 467-4966

There you go, friends. I realize that none of this post is particularly helpful to those of you who don't live in Lincoln, but I couldn't end my day without giving these guys (who represent a small, local, family owned business) some mad props. Very helpful, considerate, professional, and above all, honest.

And isn't that what we're all looking for in any repair-person? Honesty? I tend to think so.

(update: no, I never blogged about how our refrigerator fritzed out on us three times in 2009. I was away during my post-partum-depression blogging hiatus. Things were a little hairy from June to October 2009, I'm not gonna lie!)

1 comment:

Anonymous said...

Awesome! I'll definitely "bookmark" this post in my memory banks so I can call these guys next time we have an issue!